Help

Requesting Help

Email us at:

ithelp@biochem.umass.edu
or
ithelp@chem.umass.edu.

(This will send an email to our request management system that the entire team receives. If you do not hear back from us within 24 hours, please feel free to contact us by phone or our UMass email addresses.)

Please include the following in your help request (if applicable):

  • A brief description of the issue or request
  • The date and time you experienced the issue
  • Any error messages you are receiving
  • The make/model and operating system of your device

Emergencies

In an emergency, both Departments’ office staff have our contact information.

About Us

The Departments of Biochemistry & Molecular Biology and Chemistry have a shared IT team. Together we run and maintain a discrete physical network, servers, a cluster facility, and we assist faculty, students, and staff with their computing needs. Our staff members are:

John Maher 577-3120 john[at]chem.umass.edu
Gary Rehorka 577-3150 rehorka[at]chem.umass.edu
Nikki Tebaldi 545-6085 ntebaldi[at]umass.edu

We are available from 8:30am to 5:00pm on weekdays, although we are sometimes around both before and after those hours to assist you.

Need help?